What support options are available for GlobalIndex users?
Category: Account
GlobalIndex offers several support channels to assist both businesses listed on the platform and users searching for companies. Our support team is ready to help with any questions or issues.
- Email support: contact us at contact@poweredbyai.services for all enquiries — we aim to respond within 24 hours
- Company dashboard help: logged-in users can access in-app guidance and tooltips throughout the dashboard
- Knowledge base and FAQs: browse our FAQ section for answers to common questions about listing, verification, billing, and platform features
- Priority support: Growth and Scale plan subscribers receive priority email response times, typically within 4–6 hours
- Enterprise support: custom support arrangements are available for Enterprise plan customers, including dedicated account management
- Social media: follow us on YouTube, X (Twitter), TikTok, Instagram, Pinterest, and LinkedIn for updates and community engagement
Support is available in all supported languages (English, Spanish, French, and German). For urgent billing or account issues, please mark your email as urgent and we will prioritise your request.
People also ask
How do I update my company information on GlobalIndex?
Learn how to update your company information on GlobalIndex. Log in to your dashboard, edit your profile, and submit changes — most updates are processed within 24 hours.
Is GlobalIndex available in multiple languages?
GlobalIndex supports multiple languages: English, Spanish, French, and German. Automatic language detection and manual switching available on every page.
How do I cancel my GlobalIndex subscription?
Cancel your GlobalIndex subscription anytime from your company dashboard. No long-term contracts. Your company profile stays live with the free basic listing after cancellation.